Instant Pot is a smart Electric Pressure Cooker designed by Canadians aiming to be Safe, Convenient and Dependable. It speeds up cooking by 2~6 times using up to 70% less energy and, above all, produces nutritious healthy food in a convenient and consistent fashion. Instant Pot Duo 8 Quart is a...
I was loving my instant pot, bragging to all about it. Making my dogs food was so easy! I put in the food and the water, pressed pressure cook and like magic it was just done when it beeped. Getting used to the pressurization wasn't hard at all. It wasn't really difficult to use.Until last week... My pot just didn't turn on! I tried other outlets and other electronics so it was not the outlet. I moved the pot to a different outlet, nothing. It was the pot. The manual gave explicit troubleshooting directions based on what is wrong. Not turning on meant that the circuit board blew and it advised to call support, which I did. When you call, an automated message tells you to go online and put in a ticket- because this is clearly a company that doesn't want to be bothered 'talking' to their customers. So I do this. A day later no response! So I email again asking for help. This time I email them the same information. Didn't hear from them until Friday! I needed my pot fixed on Tuesday.... On Thursday though I had had enough and called Amazon who thankfully knows how to treat customers and were able to refund me the product and I shipped it back to them. The pot was less than a year of purchase and within warranty after all! Even Amazon tried getting ahold of the company and they couldn't get a response!Beware of this brand! I would look for another pressure cooker because when it breaks, and it likely will, you won't be getting help for days....My first attempt to post this review Amazon blocked for an unknown reason. It should be posted though people should know what kind of company this is...
This pot is designed to not work. The surface area of the pressure indicating valve is too small for the weight of the valve to be lifted by steam pressure. Result? The valve stays open and the pot simply boils away the liquid inside and does not build pressure. The "solution" is to use an implement of some sort to manually pull the indicating valve up into a sealed position once the pot starts to make steam. If this is not done, the valve will not lift and seal and water will simply boil away. It is important to note that this is not due to a dirty valve, a sticky valve, insufficient liquid or any malfunction. Rather, it is designed into the pot. Ours will be relegated to stock pot duty as we have found it to be totally unusable as a pressure cooker.
I used it twice and it quit working while I was using it the second time. Had to finish cooking my meal in my crockpot and eat it the following day. Notified Amazon and they are sending a replacement and a return label with free shipping on the return and replacement instant pot. I hope this one doesn't quit working. If it does, I'm will probably get my money back and just use my crockpot instead.I checked everything that the instruction book said to check. Everything was fine. Checked the outlet and it was fine too. Plugged it into a different outlet with the same result. It's such an expensive item to purchase and it quit working on second use. We will see what happens when I get my replacement. Just bummed.